Open AccessService Quality and Education Cost Implication the Decision to Stay Active Re-Study Mediated by Student Satisfaction – A Study at Private University in West Java
Author(s) -
Yenny Maya Dora
Publication year - 2018
Publication title -
european journal of economics and business studies
Language(s) - English
Resource type - Journals
eISSN - 2411-9571
pISSN - 2411-4073
DOI - 10.2478/ejes-2018-0021
Subject(s) - java , service quality , service (business) , variables , quality (philosophy) , population , variable (mathematics) , structural equation modeling , marketing , psychology , medical education , business , computer science , sociology , medicine , statistics , mathematics , demography , mathematical analysis , philosophy , epistemology , programming language
This study aims to analyze the implication of service quality variables and education costs in relation to student satisfaction variables as well as variables of Student Decision to Stay Active Re-study at Private University in West Java. This research was conducted by survey method, the data obtained by the distribution of student questionnaires. The population of this research is private university student in West Java. Data were analyzed using Structural Equation Modeling (SEM) with AMOS 18. From the results of this study can be concluded that the decision of students to Stay Active Re-study is implication the variable Services Quality and Education Cost through student satisfaction variable.