Open AccessImproving Bundled Inventory Flow for Services through Organizational Citizenship Behavior
Author(s) -
John M. Woosley,
Rachelle F. Cope,
Robert F. Cope,
David C. Wyld
Publication year - 2021
Publication title -
european journal of business and management research
Language(s) - English
Resource type - Journals
ISSN - 2507-1076
DOI - 10.24018/ejbmr.2021.6.5.1121
Subject(s) - organizational citizenship behavior , obligation , business , service (business) , citizenship , work (physics) , organizational commitment , turnover , public relations , knowledge management , marketing , management , political science , computer science , economics , law , mechanical engineering , politics , engineering
In our work, we hypothesize performance improvements to supply chain service operations through Organizational Citizenship Behavior (OCB). OCB is a term relating to voluntary actions of employees to help fellow employees and/or their organization through efforts that are not part of a contractual obligation. A key feature of OCB is that it is not rewarded in a formal manner. Through the years, OCB has gained substantial interest and has been studied across many organizational domains. In particular, we explore the roles of job cross-training and culture change in fostering OCBs that benefit the efficient operation of bundled inventories within the service firm.