Open AccessApplication of electronic accounting systems in commercial banks and their role in meeting the needs of their users An exploratory study of the opinions of a sample of customers of the Bank of Baghdad / Sulaymaniyah Branch
Author(s) -
Othman Abdulqader Hama Amin,
Ghazi Abdul Aziz Sulaiman,
Dana Akram Faqe Mahmood
Publication year - 2016
Publication title -
govarî zankoy geşepedanî miroyî
Language(s) - English
Resource type - Journals
eISSN - 2411-7765
pISSN - 2411-7757
DOI - 10.21928/juhd.v2n1y2016.pp162-185
Subject(s) - business , exploratory research , accounting , sample (material) , quality (philosophy) , electronic banking , accounting information system , retail banking , marketing , computer science , the internet , world wide web , philosophy , chemistry , epistemology , chromatography , sociology , anthropology
Electronic systems are important elements for the business organizations, and this importancestands out when it is used to meet the customer's requirement for services produced by these banks users.The complications in current business environment, severe competitions, and the rapid change incustomer's requirements and needs which all do resulted in pushing the banks to adopt Electronic systemof their accounting systems through using tools and procedures away from the old traditional methods, andto force them to change to electronic systems for achieving the best in banking services. The basicexplanation for the existence and continuity of any bank is to provide banking services in such a way tomeet customer’s satisfactions. This will lead the customers to deal with the banks that provide a goodquality of services, effective costs, and appropriate speed.This study aims were to investigate the electronic systems of banking systems and its effect onsatisfying its customers needs. Also, this study intends to be on practical terms with the electronic systemsof banking systems by the quality of accounting information, the achievement of customer's satisfactions.The usage of such systems and the positive results which will be produced through the electronic outputswould increase the qualities and speed in which they will reinforce the confidence of the customers.The study had two sides: Theoretical and practical side. The researchers collected data from Baghdadbank in Sulaimania. At the end, the researcher reached some conclusions. First, the accounting informationplays an important role in banking systems. It is used to activate the banking systems since it satisfies itscostumer's needs. The research shows the connection between the hypothesis variables in (79.0) degrees.Finally, the researchers concluded that it is important to develop the information technology in the bankingsystems, and train the people using them.