Open AccessA Gestão da Informação como facilitadora do empoderamento psicológico e da melhoria do desempenho profissional
Author(s) -
Cláudia Pinto,
Milena Carvalho,
Susana Martins
Publication year - 2021
Publication title -
página4saandb/páginas a and b
Language(s) - English
Resource type - Journals
eISSN - 2183-6671
pISSN - 0873-5670
DOI - 10.21747/21836671/pag15a6
Subject(s) - certification , business , knowledge management , agency (philosophy) , group information management , information sharing , work (physics) , information quality , quality (philosophy) , safeguarding , order (exchange) , information system , management information systems , management , computer science , personal information management , sociology , political science , world wide web , nursing , engineering , social science , philosophy , law , epistemology , mechanical engineering , medicine , finance , economics
Information is essential to the organizations. They structure and classify it based on their organization, functions and activities, that is, based on the document production, the information flows between departments, the safeguarding and proof that this information constitutes. At Goweb Agency, Lda., most documents existed only for quality certification purposes. In order to improve information management in the organization, all documents were organized in a valid, intuitive way, based on the employees' information needs. By incorporating them in the routine tasks of daily life and encouraging their use, creating and adapting the sharing and management of information in the company's activities, there was a decrease in internal tension between employees, an increase in their level of satisfaction, their efficiency and effectiveness and a growing satisfaction of the company's customers, due to the performance and quality of the delivered work.