Open AccessThe effect of leadership on operational performance
Author(s) -
Dedi Purbowo,
Sony Sunaryo,
Nur Prima Waluyowati
Publication year - 2022
Publication title -
international journal of research in business and social science
Language(s) - English
Resource type - Journals
ISSN - 2147-4478
DOI - 10.20525/ijrbs.v11i1.1587
Subject(s) - teamwork , productivity , quality (philosophy) , data collection , operations management , control (management) , sample (material) , product (mathematics) , process management , cluster sampling , business , knowledge management , marketing , engineering , computer science , management , mathematics , statistics , philosophy , chemistry , geometry , epistemology , chromatography , economics , macroeconomics , population , demography , artificial intelligence , sociology
The high quality and productivity of employees reflect the company's success in running its production business. This research was conducted to analyze the direct influence of leadership on operational performance (product quality and productivity) and to analyze the indirect influence of leadership on operational performance (product quality and productivity) mediated by Quality Improvement (Process Control and Teamwork) at PT Pindad (Persero). This research is categorized as survey research. Sampling in this study used cluster sampling with a total sample of 110 respondents. Data collection methods using questionnaires and interviews, data analysis used is SEM-PLS with Smart PLS 3.0 software. The results of the study indicate that leadership has a positive and significant influence on operational performance. Process control and teamwork have a role in mediating the relationship between leadership and operational performance.