Open AccessTHE INFLUENCE OF E-SERVICE QUALITY TOWARD E-SATISFACTION, E-TRUST, E-WORD OF MOUTH AND ONLINE REPURCHASE INTENTION: A STUDY ON THE CONSUMERS OF THE THREE-STAR HOTELS IN LAMPUNG
Author(s) -
Saodin,
. Suharyono,
Zainul Arifin,
Sunarti Sunarti
Publication year - 2019
Publication title -
russian journal of agricultural and socio-economic sciences
Language(s) - English
Resource type - Journals
ISSN - 2226-1184
DOI - 10.18551/rjoas.2019-09.03
Subject(s) - word of mouth , business , service quality , advertising , service (business) , quality (philosophy) , star (game theory) , psychology , business administration , marketing , mathematics , physics , mathematical analysis , quantum mechanics