Open AccessEFFECT OF BRAND IMAGE AND SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY AT BANK JATIM SYARIAH SURABAYA
Author(s) -
R.N.C.A. Putro,
Basuki Rachmat
Publication year - 2019
Publication title -
russian journal of agricultural and socio-economic sciences
Language(s) - English
Resource type - Journals
ISSN - 2226-1184
DOI - 10.18551/rjoas.2019-03.19
Subject(s) - business , service quality , loyalty business model , business administration , customer satisfaction , loyalty , marketing , brand image , service (business)