Open AccessThe Service Performance in the Field of Islamic Community Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency
Author(s) -
Ristya Nurjannah,
Budi Suryadi,
Hairudinor Hairudinor
Publication year - 2021
Publication title -
international journal of multicultural and multireligious understanding
Language(s) - English
Resource type - Journals
ISSN - 2364-5369
DOI - 10.18415/ijmmu.v8i9.3028
Subject(s) - christian ministry , documentation , service (business) , islam , field research , research method , data collection , business , service quality , constraint (computer aided design) , sociology , computer science , engineering , marketing , political science , social science , business administration , law , geography , mechanical engineering , archaeology , programming language
This research sought to analyze the Service Performance of BP4 (The Board of Marriage Development and Preservation) in the field of Muslim Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency and to identify the existing constraint factors. This research employed a case study method with a research approach. Data collection techniques used in this research were interview, observation, and documentation. The research results revealed that: 1) the service performance of BP4 in the field of Islamic Guidance at the Ministry of Religion of Hulu Sungai Tengah Regency on the performance indicators of quality, quantity, timeliness, cost effectiveness, need for supervision, and interpersonal impact is quite good and 2) the existing constraint factors are the timeliness during service process where service users are not present during mediation process and the occasional difficulties faced when extracting service user data.