Open AccessA Study on the Effect of Service Recovery Strategies on the Recovery of Customer's Satisfaction and Ongoing Use of Online Shopping
Author(s) -
맹해양,
Ki-Hyung Bae,
Xiaopeng Yang
Publication year - 2017
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.20.2.201704.53
Subject(s) - service recovery , customer satisfaction , business , marketing , service (business) , advertising , service quality , operations management , economics