Open AccessCausal Role of Emotional Satisfaction in Explaining Relationships between Service Provider's Characteristics and Relationship Formation with Customers in Apparel Services Setting of Department Store
Author(s) -
han sang soel,
Choi chul jae
Publication year - 2013
Publication title -
yutong gyeong-yeong hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2384-0145
pISSN - 2384-0137
DOI - 10.17961/jdmr.16.3.201306.89
Subject(s) - clothing , business , advertising , customer satisfaction , marketing , service (business) , service provider , psychology , archaeology , history