Open AccessExamining the Relationship between the Benefits of using ITIL in E-Banking and its Role in Creating Value for Customers
Author(s) -
Foad Fasihi
Publication year - 2016
Publication title -
indian journal of science and technology
Language(s) - English
Resource type - Journals
eISSN - 0974-6846
pISSN - 0974-5645
DOI - 10.17485/ijst/2016/v9i7/87786
Subject(s) - information technology infrastructure library , financial management for it services , capacity management , it portfolio management , it service management , itil security management , process management , incident management , computer science , knowledge management , business , information technology , computer security , engineering , systems engineering , project management , project portfolio management , security information and event management , computer network , application portfolio management , information security , security service , network security policy , cloud computing security , operating system , cloud computing