Open AccessManagement Complaints and claims system and its influence on the quality of medical care in an outpatient clinic Albrecht Hospital Trujillo
Author(s) -
Ángel Pedro Ruiz Méndez,
Yoni Mateo Valiente-Saldaña,
Frank Alexander Diaz-Valiente
Publication year - 2021
Publication title -
revista ciencia y tecnología
Language(s) - English
Resource type - Journals
eISSN - 2306-2002
pISSN - 1810-6781
DOI - 10.17268/rev.cyt.2021.03.03
Subject(s) - likert scale , contingency table , outpatient clinic , quality (philosophy) , statistical software , descriptive statistics , medicine , test (biology) , statistical analysis , family medicine , medical care , medical emergency , psychology , statistics , computer science , data science , paleontology , developmental psychology , philosophy , mathematics , epistemology , biology