Open AccessDIRECTIONS FOR IMPROVING THE QUALITY ASSESSMENT AND ACCESSIBILITY OF STATE AND MUNICIPAL SERVICES PROVIDED BY THE MFC
Author(s) -
П.И. Кузнецова,
Darya Kipriyanova
Publication year - 2021
Publication title -
sissi
Language(s) - English
Resource type - Conference proceedings
ISSN - 1213-1415
DOI - 10.15593/65.049-66/2021.04
Subject(s) - quality (philosophy) , municipal services , state (computer science) , business , quality management , process management , risk analysis (engineering) , environmental economics , transport engineering , computer science , service (business) , engineering , public administration , marketing , philosophy , algorithm , epistemology , political science , economics
Improving the quality and availability of the provision of state and municipal services is the most important direction for improving state and municipal management. The article analyzes the theoretical and regulatory framework for assessing the quality and availability of state and municipal services. The system for assessing the quality and accessibility of the provision of state and municipal services in the MFC of the Perm Territory is investigated. The problems of the system for assessing the services provided at the MFC were identified, and directions for its improvement were developed, including the methodology for assessing the quality and availability of the provision of state and municipal services and proposals for improving assessment technologies.