Open AccessDevelopment of models of call center with the system of interactive voice response
Author(s) -
Олександр Іванович Федюшин,
Олексій Іванович Баленко
Publication year - 2015
Publication title -
tehnologìčnij audit ta rezervi virobnictva
Language(s) - English
Resource type - Journals
eISSN - 2312-8372
pISSN - 2226-3780
DOI - 10.15587/2312-8372.2015.47975
Subject(s) - workload , computer science , queue , queueing theory , task (project management) , center (category theory) , real time computing , call management , operations research , simulation , computer network , call control , operating system , engineering , chemistry , systems engineering , crystallography