Open AccessAn investigation of customer satisfaction and loyalty in projects of mini-hotels
Author(s) -
В. М. Левыкин,
Валерия Викторовна Дэвон
Publication year - 2015
Publication title -
tehnologìčnij audit ta rezervi virobnictva
Language(s) - English
Resource type - Journals
eISSN - 2312-8372
pISSN - 2226-3780
DOI - 10.15587/2312-8372.2015.36333
Subject(s) - business , customer satisfaction , marketing , customer delight , loyalty business model , loyalty , customer retention , customer advocacy , quality (philosophy) , service quality , hospitality , customer equity , customer to customer , advertising , service (business) , tourism , philosophy , epistemology , law , political science