Open AccessA Six Sigma approach to measure service quality in key dependencies of a government ministry
Author(s) -
Tomás José Fontalvo Herrera,
Enrique Delahoz Dominguez,
Yulibeth González
Publication year - 2021
Publication title -
international journal of technology, policy and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.189
H-Index - 19
eISSN - 1741-5292
pISSN - 1468-4322
DOI - 10.1504/ijtpm.2021.10043453
Subject(s) - christian ministry , government (linguistics) , quality (philosophy) , democracy , corporate governance , public administration , measure (data warehouse) , service (business) , key (lock) , control (management) , public service , process management , business , service quality , public relations , political science , knowledge management , computer science , data mining , politics , computer security , law , finance , marketing , philosophy , linguistics , epistemology , artificial intelligence