Open AccessIdentifying Service Performance Gap: A Hospitality Management Perspective
Author(s) -
Sangeeta Arora,
Praveen Dhiman
Publication year - 2021
Publication title -
international journal of productivity and quality management
Language(s) - Uncategorized
Resource type - Journals
SCImago Journal Rank - 0.334
H-Index - 26
eISSN - 1746-6482
pISSN - 1746-6474
DOI - 10.1504/ijpqm.2021.10039707
Subject(s) - perspective (graphical) , business , hospitality , hospitality industry , service quality , service (business) , service management , operations management , process management , marketing , engineering , computer science , tourism , supply chain management , political science , supply chain , artificial intelligence , law