Evaluation instrument for e-government websites | Zendy

Anders Henriksson | Zendy; ori Yi | Zendy; Belinda Frost | Zendy; Michael Middleton | Zendy

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Evaluation instrument for e-government websites

Author(s) -

Anders Henriksson,

ori Yi,

Belinda Frost,

Michael Middleton

Publication year - 2007

Publication title -

electronic government an international journal

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.288

H-Index - 34

eISSN - 1740-7508

pISSN - 1740-7494

DOI - 10.1504/eg.2007.013984

Subject(s) - survey instrument , government (linguistics) , e government , quality (philosophy) , software , computer science , world wide web , psychology , applied psychology , linguistics , philosophy , information and communications technology , epistemology , programming language

An instrument for evaluating the quality of government websites is described. It takes the form of a questionnaire resident within spreadsheet or database software so that an automatically determined evaluation may be indicated following input of data. The 106 questions included are derived from previous research regarding significant components of successful websites, along with interviews with developers of portals at different levels of Australian government. The instrument may be easily tailored to accommodate varying requirements at different levels of government, and used as a basis for extended internal evaluation of their own websites by agencies. The instrument also embodies explanations of the survey questions that are asked, along with advice on how to determine sought-after information from sites.

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