Open AccessA Study of the Impact of Customer Value on Relationship Quality and Customer Loyalty
Author(s) -
Soo-Wook Lee,
Eun-Kwang Cha
Publication year - 2014
Publication title -
journal of distribution science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.19
H-Index - 10
eISSN - 2093-7717
pISSN - 1738-3110
DOI - 10.13106/jds.2014.vol12.no2.81.
Subject(s) - business , loyalty business model , customer value , marketing , customer equity , customer satisfaction , value (mathematics) , customer retention , service quality , customer delight , loyalty , statistics , mathematics , economics , service (business) , microeconomics , profit (economics)