Open AccessInteractive Quality in Ethiopian Telecom’s Service Encounters: A Dyadic Perspective
Author(s) -
Rajasekhara Mouly Potluri,
Yoseph Yigezu,
Rizwana Ansari,
Saqib Khan
Publication year - 2015
Publication title -
journal of industrial distribution and bussiness
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2233-5382
pISSN - 2233-4165
DOI - 10.13106/ijidb.2015.vol6.no1.27.
Subject(s) - likert scale , corporation , service quality , quality (philosophy) , perspective (graphical) , marketing , interactive voice response , business , service (business) , telecommunications , customer satisfaction , psychology , engineering , computer science , artificial intelligence , developmental psychology , philosophy , finance , epistemology