Open AccessANALISIS KUALITAS LAYANAN DAN KEPUASAN PELANGGAN DI BENGKEL TOYOTA-A2K
Author(s) -
Jimmy Irawan,
Bobby Oedy Pramoedyo Soepangkat,
Sony Sunaryo
Publication year - 2017
Publication title -
jurnal teknobisnis/teknobisnis
Language(s) - Italian
Resource type - Journals
eISSN - 2460-9463
pISSN - 0216-5996
DOI - 10.12962/j24609463.v2i1.2816
Subject(s) - business , customer satisfaction , service quality , service (business) , quality (philosophy) , marketing , perception , empathy , reliability (semiconductor) , advertising , psychology , philosophy , power (physics) , physics , epistemology , quantum mechanics , neuroscience , psychiatry