Open AccessThe Impact of Behavior of Restaurant Employees on Word of Mouth Intention: The Mediating Role of Customer Satisfaction
Author(s) -
Nadya Annisa Fitria,
Elevita Yuliati
Publication year - 2020
Publication title -
iptek/majalah iptek institut teknologi sepuluh nopember 1945 surabaya
Language(s) - English
Resource type - Journals
eISSN - 2088-2033
pISSN - 0853-4098
DOI - 10.12962/j20882033.v31i1.6328
Subject(s) - casual , word of mouth , structural equation modeling , advertising , competitor analysis , customer satisfaction , marketing , affect (linguistics) , psychology , competition (biology) , service (business) , business , service quality , communication , mathematics , political science , ecology , law , biology , statistics