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A Theory of Regret Regulation 1.0
Author(s) -
Zeelenberg Marcel,
Pieters Rik
Publication year - 2007
Publication title -
journal of consumer psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 4.433
H-Index - 110
eISSN - 1532-7663
pISSN - 1057-7408
DOI - 10.1207/s15327663jcp1701_3
Subject(s) - regret , utility theory , decision theory , psychology , behavioral economics , economics , social psychology , marketing , microeconomics , computer science , business , mathematical economics , machine learning
We propose a theory of regret regulation that distinguishes regret from related emotions, specifies the conditions under which regret is felt, the aspects of the decision that are regretted, and the behavioral implications. The theory incorporates hitherto scattered findings and ideas from psychology, economics, marketing, and related disciplines. By identifying strategies that consumers may employ to regulate anticipated and experienced regret, the theory identifies gaps in our current knowledge and thereby outlines opportunities for future research.