Premium
DIFFERENT WRONGS, DIFFERENT REMEDIES? REACTIONS TO ORGANIZATIONAL REMEDIES AFTER PROCEDURAL AND INTERACTIONAL INJUSTICE
Author(s) -
REB JOCHEN,
GOLDMAN BARRY M.,
KRAY LAURA J.,
CROPANZANO RUSSELL
Publication year - 2006
Publication title -
personnel psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 6.076
H-Index - 142
eISSN - 1744-6570
pISSN - 0031-5826
DOI - 10.1111/j.1744-6570.2006.00773.x
Subject(s) - injustice , psychology , punitive damages , social psychology , organizational justice , procedural justice , preference , economic justice , action (physics) , meaning (existential) , interactional justice , organizational commitment , political science , law , psychotherapist , economics , physics , quantum mechanics , neuroscience , perception , microeconomics
To alleviate the negative effects of workplace unfairness and resulting conflict, organizations can take remedial action to atone for a perceived injustice. We argue that the effectiveness of organizational remedies may depend on the match between type of injustice perceived and type of remedy offered. Specifically, based on the multiple needs model of justice (Cropanzano, Byrne, Bobocel, & Rupp, 2001), we expect procedural injustice to be particularly associated with preference for instrumental remedies that address the need for control. On the other hand, interactional injustice should be particularly associated with preference for punitive remedies that address the need for meaning. Confirming this hypothesis, a field study involving recently terminated employees found that procedural injustice was positively associated with preference for an instrumental remedy (monetary compensation) and interactional injustice was positively associated with preference for a punitive remedy (disciplinary action against those involved in the termination). Further supporting the hypothesis, a laboratory experiment manipulating the unfairness of performance feedback found greater preference for an instrumental remedy relative to a punitive remedy following a procedural injustice than following an interactional injustice. In discussing these results, we present a taxonomy of organizational remedies as they relate to the multiple needs model of justice. Practical implications are discussed.