Open AccessBack to the Future of Work: Informing corporate renewal
Author(s) -
WATTSENGLERT JENNIFER,
SZYMANSKI MARGARET,
WALL PATRICIA,
SPRAGUE MARY ANN,
DALAL BRINDA
Publication year - 2012
Publication title -
ethnographic praxis in industry conference proceedings
Language(s) - English
Resource type - Journals
eISSN - 1559-8918
pISSN - 1559-890X
DOI - 10.1111/j.1559-8918.2012.00017.x
Subject(s) - work (physics) , knowledge management , mobile device , cloud computing , resource (disambiguation) , mobile technology , computer science , business , world wide web , engineering , mechanical engineering , computer network , operating system
This paper describes the results of a multi‐year ethnographic study of how knowledge workers integrate new technology into their work practices. We studied mobile and remote workers who use smartphones, tablets, cloud computing, and social networking to support their work. Study findings describe the characteristics of mobile work, the coordination of multiple devices and sources of information, how new technology functioned as a social resource and issues that arose when participants used personal mobile devices to support work. We will also discuss how we are working with corporate teams to renew our research projects, and the solutions and services the company offers to support the changing nature of work.