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Frame‐of‐Reference Training: Overcoming the Effects of Organizational Citizenship Behavior on Performance Rating Accuracy
Author(s) -
Sulsky Lorne M.,
Skarlicki Daniel P.,
Keown Janine L.
Publication year - 2002
Publication title -
journal of applied social psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.822
H-Index - 111
eISSN - 1559-1816
pISSN - 0021-9029
DOI - 10.1111/j.1559-1816.2002.tb01433.x
Subject(s) - organizational citizenship behavior , psychology , frame (networking) , social psychology , process (computing) , training (meteorology) , applied psychology , computer science , organizational commitment , telecommunications , operating system , physics , meteorology
Frame‐of‐reference (FOR) training has been shown to increase rating accuracy. Studies suggest, however, that organizational citizenship behavior (OCB) can influence performance ratings insomuch as they are considered in the rating process. We examined the effects of OCB on the effectiveness of FOR training for improving performance rating accuracy. Results from 77 managers showed that OCB attenuates FOR training effectiveness because of rating inflation, unless the managers are trained to observe and evaluate the OCB.