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Organizational Report Cards: Significant Impact or Much Ado about Nothing?
Author(s) -
Coe Charles K.,
Brunet James R.
Publication year - 2006
Publication title -
public administration review
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.721
H-Index - 139
eISSN - 1540-6210
pISSN - 0033-3352
DOI - 10.1111/j.1540-6210.2006.00558.x
Subject(s) - issuer , audience measurement , variety (cybernetics) , public policy , business , government (linguistics) , public relations , value (mathematics) , marketing , quality (philosophy) , report card , public administration , public economics , accounting , economics , advertising , political science , finance , economic growth , sociology , linguistics , philosophy , epistemology , artificial intelligence , machine learning , computer science , pedagogy
Despite a recent spate of organizational report cards, relatively little is known about their impact on consumers’ choices or public policy. This study identifies 32 report cards that compare government performance across states in a variety of policy domains. These report cards fall into four categories according to their issuer: governments, commercial enterprises, academics, and advocacy groups. Government‐generated report cards are directed at improving consumer choice and enhancing service quality. Commercial enterprises seek to increase profits and readership. Academics generally take a value‐neutral approach, looking to stimulate public policy debate. Public interest groups, think tanks, and foundations indirectly measure public policy impact by the amount of media attention generated.