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Public partnerships, governance and user involvement: a service user perspective
Author(s) -
Beresford Peter
Publication year - 2010
Publication title -
international journal of consumer studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.775
H-Index - 71
eISSN - 1470-6431
pISSN - 1470-6423
DOI - 10.1111/j.1470-6431.2010.00905.x
Subject(s) - general partnership , alliance , corporate governance , underpinning , service (business) , public relations , perspective (graphical) , ideology , service delivery framework , ambivalence , service design , set (abstract data type) , preference , public service , business , knowledge management , sociology , political science , marketing , computer science , engineering , politics , psychology , economics , social psychology , programming language , civil engineering , finance , artificial intelligence , microeconomics , law
Abstract This paper explores public partnerships and governance from a service user perspective, drawing both on the author's own involvement in service user organizations and movements and on material associated with and produced by these organizations and movements. It addresses the ambivalent relationship between service user organizations and movements and the idea and practice of ‘partnerships’, and explores their preference for ideas of ‘alliance’. It charts the different approaches to and ideologies underpinning user involvement and their implications for partnership between state and service users and their organizations. It offers a set of components for improving such partnerships as well as highlighting the growing interest of service users' organizations and movements in developing and extending alliances.