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Making patient medication safer for all: an action research approach
Author(s) -
Gould Nicholas
Publication year - 2004
Publication title -
international journal of consumer studies
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.775
H-Index - 71
eISSN - 1470-6431
pISSN - 1470-6423
DOI - 10.1111/j.1470-6431.2003.00358.x
Subject(s) - safer , action (physics) , service (business) , consumption (sociology) , risk analysis (engineering) , control (management) , process management , action research , business , medicine , operations management , computer science , psychology , marketing , sociology , computer security , engineering , social science , physics , mathematics education , quantum mechanics , artificial intelligence
Complexity in medication arrangements can lead to risks for older people and their carers. These risks need to be managed through a system without any single hierarchical command and control structure. The paper describes the processes by which an action research project created a network organization for the safer consumption of medication in the community. Service redesign outcomes are recorded. The applicability of the approach to other complex products‐in‐use is noted.