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Relationship Quality and Performance Outcomes: Achieving a Sustainable Competitive Advantage
Author(s) -
Nyaga Gilbert N.,
Whipple Judith M.
Publication year - 2011
Publication title -
journal of business logistics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.611
H-Index - 79
eISSN - 2158-1592
pISSN - 0735-3766
DOI - 10.1111/j.0000-0000.2011.01030.x
Subject(s) - business , supply chain , industrial organization , competitive advantage , quality (philosophy) , supply chain management , supplier relationship management , marketing , process management , philosophy , epistemology
As firms strive to develop a sustainable competitive advantage, the relationships formed among supply chain parties become a critical consideration. Firms seek to establish relationships that can provide the desired level of performance and competitiveness. Relationship quality provides a global measure of buyer–supplier relationships and can be used to assess the types of relationships a firm has within its supply chain. This research examines the impact of relationship quality on supply chain operational performance and satisfaction with strategic performance while considering both buyer and supplier perspectives and collaborative and arm’s length types of relationships.