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A New Approach to Crisis Management
Author(s) -
Robert Bertrand,
Lajtha Chris
Publication year - 2002
Publication title -
journal of contingencies and crisis management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.007
H-Index - 51
eISSN - 1468-5973
pISSN - 0966-0879
DOI - 10.1111/1468-5973.00195
Subject(s) - flexibility (engineering) , crisis management , key (lock) , perception , process management , risk analysis (engineering) , computer science , operations management , business , computer security , engineering , psychology , economics , management , neuroscience
The key to effective crisis management lies not so much with the writing of detailed manuals (that have a low likelihood of being used, and an even lower likelihood of being useful) and practising location evacuations as with structured and continuous learning processes designed to equip key managers with the capabilities, flexibility and confidence to deal with sudden and unexpected problems/events – or shifts in public perception of any such problems/events.