Open AccessDesign an innovative waste recycling trash bin based on the requirements from customers (Binusian) in Bina Nusantara University
Author(s) -
Safarudin Gazali Herawan,
Anjas Bagaskara
Publication year - 2020
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/426/1/012119
Subject(s) - quality function deployment , house of quality , function (biology) , engineering , engineering management , business , marketing , new product development , service quality , service (business) , customer retention , evolutionary biology , biology
The problem regarding waste recycling is still difficult to do, especially in an environment where the level of public awareness is still less concerned with the importance of cleanliness. At Bina Nusantara University there are organic and nonorganic trash bins, but the function is still not optimal due to the unfavorable interest of Binusian to use it or to carry out recycling activities. The survey was conducted using a questionnaire to 114 Binusian respondents qualitatively to get responses from 14 attributes related to recycling care and the design of the trash. The response from these 14 attributes will be the customer voice that is processed using Quality Function Deployment (QFD) to determine technical priorities that can be used to meet customer requirements. From the planning matrix, the factors that must be improved are the availability of organic and nonorganic waste bins, as well as improvements to the design of existing trash bins at Bina Nusantara University. Implementation of technical requirements in the form of rewards for recycling activities carried out especially for plastic waste, making redesigns for unique and innovative bins with 70% stainless steel and 30% fiberglass, and making a system that is integrated with accounts for rewarding is expected to be able meets 14 customer requirement attributes.