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Patient satisfaction: a valid index of quality of care in a psychiatric service
Author(s) -
Shipley K.,
Hilborn B.,
Hansell A.,
Tyrer J.,
Tyrer P.
Publication year - 2000
Publication title -
acta psychiatrica scandinavica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.849
H-Index - 146
eISSN - 1600-0447
pISSN - 0001-690X
DOI - 10.1034/j.1600-0447.2000.101004330.x
Subject(s) - patient satisfaction , service (business) , psychiatry , medicine , quality (philosophy) , psychology , clinical psychology , family medicine , nursing , philosophy , economy , epistemology , economics
Shipley K, Hilborn B, Hansell A, Tyrer J, Tyrer P. Patient satisfaction: a valid index of quality of care in a psychiatric service. Acta Psychiatr Scand 2000: 101: 330–333. © Munksgaard 2000. Objective: To assess patients, clinicians' and referrers' satisfaction with care in newly referred psychiatric patients and to compare these with standard quality indicators such as waiting times used by the service. Method: A random sample of all new adult psychiatric patients presenting over a 4–month period in 2 successive years to an inner‐city psychiatric service was assessed. Results: One hundred and thirteen (68%) of 167 randomly selected patients were seen. Independent evidence of service performance showed that patient satisfaction, but not clinician or referrer satisfaction, was a more accurate indicator of quality of care than standard indicators. Conclusion: Simple ratings of patient satisfaction alone may be useful indicators of quality of psychiatric care.