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TQM and the cost of environmental quality
Author(s) -
Greenberg Richard S.,
Unger Cynthia A.
Publication year - 1991
Publication title -
environmental quality management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.249
H-Index - 27
eISSN - 1520-6483
pISSN - 1088-1913
DOI - 10.1002/tqem.3310010202
Subject(s) - total quality management , environmental quality , business , quality (philosophy) , environmental management system , benchmark (surveying) , quality costs , environmental economics , environmental resource management , risk analysis (engineering) , operations management , environmental planning , engineering , cost control , environmental science , economics , marketing , ecology , philosophy , geodesy , epistemology , irrigation , political science , geography , law , biology , service (business)
Abstract Because management is driven largely by financial concerns, determining the cost of environmental quality is a critical step in developing an environmental TQM program for which management will actively demonstrate commitment and support. Costs of environmental quality can be grouped into three categories: failure, prevention, and appraisal. The total cost of environmental quality can be used as a benchmark to monitor the level of environmental quality and to justify the redirection of resources.