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Value based Architecture of Digital Product‐Service Systems
Author(s) -
Kumar Anand,
Lokku Doji Samson,
Zope Nikhil R,
Reddypogu Jose Kumar
Publication year - 2017
Publication title -
incose international symposium
Language(s) - English
Resource type - Journals
ISSN - 2334-5837
DOI - 10.1002/j.2334-5837.2017.00405.x
Subject(s) - digitization , service (business) , computer science , business , product (mathematics) , process management , product service system , software architecture , business model , knowledge management , marketing , software , telecommunications , geometry , mathematics , programming language
Today, innovating new systems, solutions and services at unprecedented rates is critical for the survival of businesses in any industry sector. Increasingly, such innovations are enabled by digital technologies. This is evident by the increasing digital components in products‐service systems. As a result, the world at large is witnessing a massive pace of digitization, wherein, businesses are adopting digital as the vehicle to innovate their business offerings. While there exists numerous architecture frameworks, processes and reference models for architecture of enterprises, systems, products, software and services, it is often the case that most of these artefacts are not suited for architecting digital product‐service systems. This paper presents a value based approach for architecting digital product‐service systems. This approach is based on the premise that any business offering should provide superior customer experience, increase customer delight and assert customer satisfaction and its architecture should address how it contributes to achieving these outcomes.