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Welcoming Competition
Author(s) -
McMullen L.D.
Publication year - 1996
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1996.tb06527.x
Subject(s) - outsourcing , business , competition (biology) , water industry , public ownership , service (business) , industrial organization , quality (philosophy) , environmental economics , marketing , economics , water supply , engineering , public economics , ecology , philosophy , epistemology , environmental engineering , biology
One factor that has driven the recent interest in privatization is the challenge to water utilities to operate in a cost‐efficient manner while providing high‐quality drinking water and meeting customer service expectations. These are the fundamental goals for all water utilities; the method of achieving them is secondary‐‐whether through public or private ownership, through contract operations, or through various types of outsourcing. The author welcomes this challenge.