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Water representatives provide a systematic approach to meter reading
Author(s) -
Freshman John S.
Publication year - 1981
Publication title -
journal ‐ american water works association
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.466
H-Index - 74
eISSN - 1551-8833
pISSN - 0003-150X
DOI - 10.1002/j.1551-8833.1981.tb04825.x
Subject(s) - reading (process) , automatic meter reading , metre , revenue , water utility , business , computer science , environmental science , environmental engineering , political science , finance , water supply , law , physics , astronomy
A new meter–reading program in Albuquerque, N.M., solved employee morale problems, decreased customer complaints from more than 12 000 annually to 600 annually, and increased water revenues for the city. Meter readers have been replaced by trained water representatives who take direct responsibility for customer relations.