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Close Encounters of the Customer Kind
Author(s) -
Rightmire Suzanne
Publication year - 2002
Publication title -
opflow
Language(s) - English
Resource type - Journals
eISSN - 1551-8701
pISSN - 0149-8029
DOI - 10.1002/j.1551-8701.2002.tb01684.x
Subject(s) - customer service , service (business) , business , marketing , psychology , sociology
This article relates true stories, shared by customer service employees from Denver Water in Colorado, that are amusing and prove that experiences with customers can at times be funny, frustrating, incredible, and even heartwarming.