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Facilities Management (FM) is a prominent field with practitioners in many countries. In Malaysia, FM is still at an early stage of development, and there is a need for greater awareness of the complementary role FM can play in supporting the core business of organizations. This paper presents the importance of human skills for FM to strengthen the business goals towards business efficiency. A qualitative approach was embraced to determine the level of thinking from the FM expertise towards adopting Organizational Behaviour (OB) that have been identified through a critical literature review for a collaborative strategy. This approach was conducted through semi structured interview within fifteen (15) FM expertise. The responds will be presented in a tabular form by using coding system to foresee the level of improvement in the FM role precisely. This paper concluded that there is integration between FM and OB to improve the current situation by upgrading the human skills for better performance. The limitation of this study is conducted throughout Malaysia to foresee the issues involves in FM field and focuses on human skills to remedy the current situation. Findings of this paper benefit the professionals to improve their human skills, to strengthen the productivity of the core business as well as to upgrade the supporting activities as a means to achieve business goals. This paper could also benefit educational institutions and encourage them to revise their FM syllabus and to produce quality professionals in the future.

The Collaborative Strategy between Facilities Management and Organizational Behaviour for Quality Business Performance in Malaysia