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2010 1 1 2011 12 31 2 119              . 119 (Dispatcher)      74(33.3%).     , , ,        112(50.5%) ,    , , , ,    110(49.5%) .          .           ,           .       (49.5%)       (50.5%)             .ABSTRACTThis study analyzed the emergency activity daily reports and emergency instruction sheets of the research subjects andproceeded with the shockable cardiac arrest cases transported to 119 emergency units for two years before the hospitalfrom January 1, 2010 through December 31, 2011. The most frequently predicted instruction by the dispatchers at the 119Emergency Situation Control Center was 74 cases of fainting (33.3%). Among varied types of predicted instructions, 112cases (50.5%) like fainting, chest pain, general prostration and others were not able to be predicted while predictableinstructions involved with cardiac arrest such as consciousness disorders, difficult breathing, cardiac attacks and convul-sion were 110 cases (49.5%). In such cases, success rates of cardiopulmonary resuscitation (CPR) trials by eyewitnesses atpredictable instructions involved with cardiac arrests were significantly higher. As mentioned, situation agents must cate-gorize types of cardiac arrests accurately by posing questions over assessments regarding patients’ consciousness and res-piration in detail. The patients categorized by such methods must guide eyewitnesses to be able to do CPR. Moreover, notonly emergency medical technicians who receive predictable instructions involved with cardiac arrests given by dispatch-ers (49.5%) but also filed emergency medical technicians who are not able to reach a precise conclusion to non-cardiacarrests on unpredictable instructions on cardiac arrests (50.5%) must prepare for situations related to cardiac arrests beforebeing dispatched to the field.

Analysis of Predicted Instructions about Shockable Cardiac Arrest Patients by Dispatcher at 119 Emergency Situation Management Center