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Purpose: The aim of this study was to elucidate the role of regulation as a tool to create values for both business entities and individual clients due to competition development in the Polish market of rail transport services. Methodology: This study was of a conceptual character. It was based on the analysis of the notion of the rail transport services regulation and the main regulation problems that have appeared in the rail transport regulation practice so far. The analysis of literary sources as well as practice enabled the author to highlight the circumstances when the regulation becomes a necessity and to discuss the conditions for its introduction. Findings: Reviewing the regulation on Polish railway transportation market, the author presents a fundamental conclusion – despite all the changes on the market, regulation does not produce assumed results perceived as an increase of transportation role in economy. According to author, major improvement of institutional and marketing effi ciency of regulation entity is essential, as it is relevant for producing favorable results concerning the way the market operates, behavior of the market players as well as building customer value. Originality: Market regulation is a new phenomenon in Polish rail transport. The study discussed the notion of regulatory service. A value-for-clients model was also offered, i.e. the clients of regulatory activities in the course of the competition development in the rail transport services.

Value for Clients Resulting from Rail Transport Market Regulation in Poland