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. Some families need additional support in performing a demanding parenting role, especially families at risk who do not have suffcient capacity to adequately respond to the child's needs. The functioning of such families is infuenced by risk factors arising from the family, but also from the wider social environment. Sometimes, the support and the role of a protective factor are taken over by civil society organizations that base their interventions mainly on quality interpersonal relationships and fully and timely meet the needs of children and families at risk. Objective. This research aimed to identify and understand the factors that families at risk perceive as support and assistance. Methods. The theoretical framework of the research is Bronfenbrenner's ecological model of human development. The interview method was used to collect data from 14 participants (mothers, fathers and children), users of the MoSt association from Split. Results. The results obtained by thematic analysis provide insight into: manifest forms of behavioral problems in children in the sample, service providers to families at risk, risk factors leading to the problem, assessment of support by civil society organizations and outcomes of the intervention. Research participants particularly emphasize the feeling of support that arises from the experienced, perceived feeling of comfort, security, friendliness, recognition and acceptance, and even the feeling of "as if you are in a family." Both children and parents value the values behind support, which are respect, friendship, acceptance, and polite, decent communication. Conclusion. It has been shown that the organization of civil society is a kind of "bridge", i.e. that it moderates and facilitates between the family and state institutions. What is visible in the testimony of the participants is the perceived availability of the organization itself, its resources, services and people, as well as the specifcity of the services provided to the family.

Support in the education of families at risk within the organization of civil society: The experience of users of the association MoSt