English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

Sophisticated and ever-evolving\udtechnology enacts many companies use and utilize\udtechnology as a mean of delivering innovative and\udcreative new services. Technological developments\udare widespread in various fields and one of them is\udin the field of online transportation. The high\uddemand for fast and efficient transportation modes\udcauses the companies engaged in the sector by\udproviding online transportation services are\udincreasing. High competition and large number of\uddrivers require the companies to focus highly on\udproviding high quality services to maintain and\udincrease the number of consumers. This study aims\udto analyze the effect of service quality on word-ofmouth\udand repurchase intentions to 80 consumers\udof online transportation in Indonesia. Partial Least\udSquare Structural Equation Model (PLS-SEM) was\udemployed to analyze the data. The results signifies\udthat there is a positive relationship between service\udquality to word-of-mouth and repurchase intention.\udSimilarly, word-of mouth significantly influences\udrepurchase intention. Further managerial\udimplications are discussed.\u

The relationship of service quality, word-of-mouth, and repurchase intention in online transportation services