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The objective of this study is to apply quality techniques with the purpose of proposing improvements for a production process of a potato chips production in a food industry in the region of Curitiba, Paraná state. Once the research universe was defined, the collection period began, characterized primarily by data collection, where it was divided into 2 periods: a first period reserved for checking the company's current performance, regarding production levels , income, compliance with goals and losses in the productive process; and a second period to verify the new performance of the plant after the implementation of the improvement plans proposed in this work, made possible by the use of the Cause and Effect Diagram, Brainstorming and 5W2H tools. With the implementation of the improvement plan, it was possible to observe an increase in the process incomes from 68.1% to 81.8% and a significant reduction in the level of losses in the production process of chips type chips.

APPLICATION OF QUALITY AND PRODUCTIVITY IMPROVEMENT TOOLS IN A POTATO CHIPS PRODUCTION LINE