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The present work is a descriptive and exploratory study, with a quantitative approach, conducted between August and November 2011, aimed at, from the workers’ perspective, assessing the Structure, Process, and Result of implementing the Reception with Risk Rating (RRR) instrument. This study included 314 professionals of different professional categories from four Emergency Hospital Services (EHS). The “Instrument to Assess Reception with Risk Rating” was used for data collection. Among the subjects, most were women (63.7 %), from the Nursing field (56.7 %), with an average experience of 7.2±7.6 years in the sector. Although there is a prioritizing of serious cases, care for mild cases, information about the probable waiting time, and user reception by the professionals who work in this system, it was found that, overall, the RRR was considered precarious. The main aggravating factors included: lack of physical space, problems in relationships within the multidisciplinary staff, and difficulty in putting the defined conduct into effect. It could therefore be concluded that, although the essential conduct proposed by RRR was in fact implemented in the investigated emergency services, there is still a need to make this system fully operational.

USER EMBRACEMENT WITH RISK RATING: EVALUATION OF THE STRUCTURE, PROCESS, AND RESULT