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This study analyzed the correlation between the sources of the complaints and various factors such asgender, garment type, fabric type, textile material and washing methods for products. This survey utilizeda total of 2,609 consumer apparel product complaint cases filed with the Korea Consumer Agency between1997 and 2009. In regards to consumer liability: it was found that more incidents of failures due to careless-ness were reported among men's clothes, knitted garments, cotton clothes, polyester clothes, wool blendclothes, pants, shirts, sportswear, and laundry only clothes. In regards to dry cleaner's liability: women'sgoods, woven clothes, silk clothes, cotton blend clothes, jackets, shirts and hanbok, and dry clean only clo-thes indicated problems more frequently. In regards to manufacture's liability: women's clothes, woven clo-thes, wool clothes, silk clothes, wool blend clothes, polyester blend clothes, formal dress clothes, jackets,hanbok, and dry clean only clothes indicated problems more frequently. This study provides consumers withinformation necessary to take preventive measures and basic information that can be utilized to improve thequality of production and services by understanding the sources of dissatisfaction, type of clothes found withproblems, and the main causes of consumer complaints for garment products according to who is liable.Key words: Consumer complaints, Apparel products;  ,

A Study on the Causes of Consumer Complaints towards Apparel Products -Based on Laboratory Test Cases-