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Libraries have become iPad enthusiasts on a global scale. Librarians use the mobile device in all aspects of their work, and they are an ever present part of our patrons' lives. As a result, there is a growing need for all library staff members to be familiar with the technology. This paper explains Boise State University Albertsons Library’s use of mobile technology, specifically iPads, and the internal shifts that occurred as the library made mobile devices accessible to all library employees. Attendees explored practical issues faced when implementing the “iPads for All” approach, strategies used to encourage the adoption of the technology, creative uses of the device in work situations, and other outcomes observed to date. They also had an opportunity to use iPads to participate in a mobile technology service. “The Times They Are A-Changin’” In 2006, professors at the Department of Information Studies at the University of Tampere in Finland examined the skills library employees will need in 2015. The top five skills identified included customer-orientation, networking, information acquisition skills, tolerance of uncertainty, and problem-solving (Verho, 2008, p. 7). Albertsons Library, as well as others, has found the same need for a modern workforce with these skills. Rudy Leon, Technology Training Librarian at the University of Illinois at Urbana-Champaign, noted that, “Libraries have to change to serve the changing needs of our users; that means changing staff skill sets just as much as it means changing services to meet how students learn and faculty teach” (2011, p. 4). Our students are also changing how they are approaching the university experience. In 2010, The ECAR Study of Undergraduate Students and Information Technology, found that almost 63% of the respondents owned some kind of handheld device that could access the Internet (Smith & Caruso, 2010). The 2013 version of this study found that usage of these devices had gone up. As one of the study’s participating universities, students from Boise State reported that 90% own a laptop while 75% own a smartphone. Another important finding from the 2013 study was that, “Students are ready to use their mobile devices more for academics, and they look to institutions and instructors for opportunities and encouragement to do so.” Additionally, students “still need guidance when it comes to better using it for academics” (Dalhstrom, Walker, & Dziuban, 2013). New technologies, changing patron expectations, and the erosion of the traditional higher education model are forcing libraries to reevaluate the skills needed by all staff. Mobile Technology at Albertsons Library As a dynamic and growing research institution, Boise State actively pursues creating an information and technology-rich environment. Albertsons Library, a central university service, has supported these efforts by being a campus leader in the area of mobile technology. In spring 2010, library staff recognized the importance of making content accessible anywhere and anytime and developed the first mobile web site on campus. The site provided access to the catalog, mobile technology enabled databases, library subject guides, hours of operation, and tools for locating materials within the library building. The web site was so successful, the campus web services contacted

Experiencing “iPads for All”: Results from a Library-Wide Mobile Technology Program