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Tujuan dari penelitian ini adalah untuk mengetahui pengaruh sistem informasi akademik berbasis web pada kualitas layanan akademik. Metode penelitian yang digunakan adalah penelitian kuantitatif kausal. Teknik pengambilan sampel menggunakan simple random sampling dengan populasi 192 siswa. Dengan menggunakan rumus Slovin, diperoleh 130 siswa sebagai sampel. Berdasarkan persepsi siswa, hasil penelitian menunjukkan sistem informasi akademik berbasis web berada dalam kategori baik di 70,95%. Kualitas pelayanan akademik juga berada dalam kategori baik 68,24%. Hasil perhitungan statistik menunjukkan sistem informasi akademik berbasis web (X) berpengaruh signifikan terhadap kualitas pelayanan akademik (Y) pada Jurusan Komunikasi Institut Manajemen Telkom dengan efektivitas 32,9%. Sisanya adalah (100% - 32,9%) = 67,1% dari luar penelitian ini. Kata kunci: sistem informasi akademik, kualitas pelayanan The aim of this study is to determine the effect of web-based academic information system on academic services quality. The research method is causal quantitative research. The sampling technique used simple random sampling with the population of 192 students. By using Slovin formula, it obtained 130 samples of students. Based on students perception, the result shows the web-based academic information system are in good category at 70.95%. The quality of academic services is also in good category at 68.24%. Statistical calculation result shows web-based academic information system (X) has significant effect on academic services quality (Y) at Communication Department of Telkom Institute of Management by 32.9% effectiveness. The remaining is (100% - 32.9%) = 67.1% from out of this research. Keywords: academic information systems, service quality

THE EFFECT OF WEB - BASED ACADEMIC INFORMATION SYSTEM TO ACADEMIC SERVICE QUALITY AT COMMUNICATION DEPARTMENT OF TELKOM INSTITUTE OF MANAGEMENT