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A wise mediation mentor once said to me years ago, “If the mediator is working harder than the clients to resolve the dispute, then something is very wrong”. All mediators are likely to face particularly challenging mediations from time to time during the course of their career. Of these more complex cases, a sizeable minority will be entrenched disputes. These are the conflicts which are very difficult to manage, appear intractable and leave a mediator feeling frustrated and unable to make normal progress. Entrenched conflict in the mediation context occurs when participants assert that they wish to engage in mediation and instruct a mediator, but then one or both disputants demonstrate no genuine willingness to proactively engage in the mediation process. They display no willingness to compromise in order to reach a settlement, despite the mediator’s best efforts. In entrenched conflict cases, mediation participants display a contradictory approach. They fail to take responsibility for their part in mediation and do not engage constructively in negotiations, whilst asserting a justificatory narrative for their behaviour. Usually they blame the other disputant, make excuses based on extraneous factors or even assert that the mediator is to blame for the lack of progress in mediation. In many entrenched conflict cases, there is no genuine commitment to negotiation at all on the part of the entrenched disputant. They are simply keen to present their case with an

How to Successfully Manage Entrenched Conflict in Mediation