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To estimate quality parameters in the treatments offered, these criteria be evaluated in a continuous and integrated manner, considering patients' and family members' perspectives as well as that of professionals. Literature has highlighted the need to evaluate the results of treatment in psychosocial care facilities from the user point of view. From a quantitative perspective, some studies seek to identify a “degree” of social reinsertion, presenting some variables. Thus, the present study evaluated parameters considered as possible indicators of good results in the psychosocial rehabilitation process, constituting a tool for the planning of managers and mental health professionals. This is a observational study performed between January 2015 and August 2016 in Brazil. The study included 84 patients invited to a verbal interview. The sample consisted of 84 patients treated by Psychosocial Care Facility. The results obtained reveal the achievement of a satisfactory mean regarding the service, about which 85% of the users declare themselves satisfied. However, we found that patients need significant support to perform simple tasks. Independent living skills and perceived change have a lower score when related to satisfaction with the services provided, suggesting, then, that rehabilitation needs to focus on the acquisition of independent living skills, so that the patient can seek a life as close to normal as possible.

Satisfaction, independent living skills and perceived change of patients undergoing community psychiatric treatment